{"id":2858,"date":"2018-12-07T15:56:02","date_gmt":"2018-12-07T14:56:02","guid":{"rendered":"http:\/\/www.stjarnkliniken.com\/?p=2858"},"modified":"2023-01-27T14:28:57","modified_gmt":"2023-01-27T14:28:57","slug":"kundundersokning-2018","status":"publish","type":"post","link":"https:\/\/www.stjarnkliniken.com\/soderkoping\/blogg\/kundundersokning-2018\/","title":{"rendered":"NPS, h\u00f6ga 79.7!"},"content":{"rendered":"

Dessa \u00e4r ord som beskriver Stj\u00e4rnkliniken enligt v\u00e5ra kunder. Detta \u00e4r vi extremt stolta \u00f6ver, vilka fantastiska ord!<\/strong><\/p>\n

P&M Sverige AB har under oktober genomf\u00f6rt en kundunders\u00f6kning med ett utskick per e-post till 600 av v\u00e5ra kunder. F\u00f6r varje komplett svar sk\u00e4nkte vi p\u00e5 Stj\u00e4rnkliniken pengar till Cancerfonden. Totalt 406 respondenter har gett kompletta svar vilket gav en h\u00f6g svarsfrekvens om 68%.<\/p>\n

Olika fr\u00e5gor st\u00e4lldes och d\u00e4refter delades fr\u00e5gorna in i tre kategorier och besvarades p\u00e5 en skala fr\u00e5n 1-10, d\u00e4r 10 \u00e4r b\u00e4st:<\/p>\n

    \n
  1. Tillg\u00e4nglighet 9.1<\/li>\n
  2. Bem\u00f6tande 9.6<\/li>\n
  3. Resultat 9.4<\/li>\n<\/ol>\n

    Totalt 9.4<\/strong><\/p>\n

    Vi kan h\u00e4r konstatera att v\u00e5ra kunder ger mycket h\u00f6ga betyg, d\u00e4r kategorin bem\u00f6tande ges det h\u00f6gsta samlade snittbetyget.<\/p>\n

    Sambandsanalys brukar i kundunders\u00f6kningar utg\u00e5 fr\u00e5n n\u00f6jd-kund-index (NKI) eller allt mer popul\u00e4ra Net Promoter Score (NPS). V\u00e4rdet man f\u00e5r fr\u00e5n NPS eller NKI brukar anses vara bland de viktigaste m\u00e5tten f\u00f6r n\u00f6jda kunder. P&M f\u00f6redrar oftast NPS, inte minst f\u00f6r l\u00e4mpligheten med efterf\u00f6ljande \u00f6ppna fr\u00e5gor. Stj\u00e4rnkliniken har f\u00e5tt ett NPS p\u00e5 79,7 vilket \u00e4r otroligt bra!<\/p>\n

    \"\"<\/p>\n

    Vi vill s\u00e4ga ett stort tack f\u00f6r att ni tog er tid att svara p\u00e5 den utskickade enk\u00e4ten. Tack f\u00f6r alla fina, utf\u00f6rliga och konstruktiva svar!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    Dessa \u00e4r ord som beskriver Stj\u00e4rnkliniken enligt v\u00e5ra kunder. Detta \u00e4r vi extremt stolta \u00f6ver vilka fantastiska ord!. Tillg\u00e4nglighet 9.1. Bem\u00f6tande 9.6. Resultat 9.4. Totalt 9<\/p>\n","protected":false},"author":3,"featured_media":2903,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"mc4wp_mailchimp_campaign":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nyheter"],"acf":[],"yoast_head":"\nNPS, h\u00f6ga 79.7! - S\u00f6derk\u00f6ping<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stjarnkliniken.com\/blogg\/kundundersokning-2018\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NPS, h\u00f6ga 79.7!\" \/>\n<meta property=\"og:description\" content=\"Dessa \u00e4r ord som beskriver Stj\u00e4rnkliniken enligt v\u00e5ra kunder. 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